Contact ER Élégance Rue
A question about an order, size, return or part from our collection? Our team supports you carefully to offer you a simple, elegant and reassuring purchasing experience.
How can we help you?
Select the topic that matches your request to help us respond to you more quickly.
Send us a message
Complete the form below. Add your order number if your request concerns a purchase already made.
Customer service
Our team supports you with any questions regarding your order, your size or your look.
Horaires
Monday to Friday 9:30 a.m. - 6:00 p.m
Réponse
Within 24 to 48 working hours
Before writing to us
Here are some quick answers to the most frequently asked questions before contacting our customer service.
01 Where can I find my order number? +
In the confirmation email received after your purchase.
02 How do I track my order? +
A tracking link is sent to you by email upon shipment.
03 How do I choose my size? +
Consult the size guide on each product sheet. If you are unsure, contact us.
04 Can I request an exchange? +
Yes, according to the conditions indicated in our returns policy.
Would you like to see all the answers on orders, delivery, returns and size advice? Find our complete FAQ.
A carefully thought-out experience
Each request is handled with attention, like each order. At ER Elegance Street, we attach importance to details: the choice of part, advice, preparation of the package and support after purchase.
Attentive advice
We help you choose the piece, size or look that suits your needs.
Careful order
Each order is carefully prepared to provide an elegant experience.
Support
Our customer service remains available to support you before and after your purchase.
Need inspiration?
Discover our lookbook and create a chic, feminine and timeless silhouette.