Demo email address to be replaced with official address.
Customer service
Contact Luméa Paris
A question about your routine, your order or our treatments? Our team supports you gently and attentively to help you live a simple, clear and reassuring experience.
Listening to you
How can we help you?
Choose your request
Select the subject that best suits your needs in order to be guided more quickly to the right support.
Routine advice
Are you hesitating between several treatments? Write to us with your skin type and needs, we will help you build a simple routine.
Choose this requestOrder tracking
A question about your order, confirmation or shipping? Our customer service can support you.
Choose this requestDelivery & returns
Find help with delivery times, packages, returns or products received.
Choose this requestCollaboration
For a professional, press, partnership or content request, you can contact us directly.
Choose this requestContact form
Write to us
Complete the form below specifying your request. We will respond to you as soon as possible.
Useful information
Contact information
Find the essential information to contact Luméa Paris and be accompanied simply.
Response times
Monday to Friday
9:30 a.m. - 6:00 p.m
Excluding weekends and public holidays.
Demonstration address
Luméa Paris
12 Rue de la Lumière
75008 Paris, France
Address given for demonstration purposes.
Address given for demonstration purposes. To be replaced by actual legal information before publication.
Quick help
Before contacting us
Some useful answers to help you prepare your message and receive a more precise answer.
Where can I find my order number? +
Your order number can be found in the confirmation email received after your purchase.
I haven't received a confirmation email +
Check your spam. If you cannot find it, contact us with the email address used when ordering.
My package seems blocked +
Tracking can sometimes take time to update. If the situation does not change, our customer service will be able to assist you.
I have a question about my routine +
Indicate your skin type, your main needs and the products that interest you to receive a more precise answer.
Quick help
Looking for a quick answer?
Our FAQ brings together answers to the most frequently asked questions about orders, delivery, returns, treatments and beauty routines.
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“At Luméa Paris, each message is received with attention. We believe that a beautiful beauty experience also begins with a simple, gentle and reassuring relationship.”
Luméa Paris
Your Luméa ritual
Start your light ritual
Discover treatments designed to accompany your skin every day, with softness, elegance and confidence.
